What should I do if I have a complaint?
- Contact BCB and tell BCB about your complaint. BCB will do its best to resolve it quickly.
- If your complaint is not satisfactorily resolved within 3 business days, please contact our Complaints Officer on 02 9024 3850 or put your complaint in writing and send it to them at:
PO Box 20288
Or email: firstname.lastname@example.org
- BCB is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to AFCA (on or after 1 November 2018).